May 6, 2011
We used Hugh’s services to buy our $1 million+ home in West L.A. We were very impressed with Hugh Borax throughout our entire experience with him, from our initial meeting to receiving our rebate check after closing. We bought a home after a nine-month search and Hugh was very patient with us. Having purchase two other homes in the past 12 years and worked with two other buyer’s agents, we can say that Hugh was the best broker/agent we’ve ever worked with.
There are several things that made Hugh an ideal broker. He is very experienced and provided thoughtful, incisive, and astute advice, without being overbearing or placing his self-interest above ours. Over those many months, there were a couple of houses we had considered making offers on that required Hugh to get information from the seller’s agent and do associated work. When we decided against making an offer, he didn’t pressure us or behave in the least bit annoyed. Similarly, Hugh recommended a great home inspector, who was extremely thorough, having exceptionally high standards, taking over four hours to complete a very detailed inspection. Some brokers/agents may want hurry a client to make an offer or recommend a home inspector who would find the fewest possible deficiencies in the home, reducing the chance of the sale falling through, but not Hugh. Through these and many similar experiences, Hugh made us feel as though he was looking out for our interests above all else.
All of our interactions with Hugh — phone calls, emails, discussions — were very professional. He has the mindset of a business person handling a business deal, while at the same time being very friendly and down to earth. Hugh went out of his way to be accessible to us, even when he was out of town. Our calls/emails were returned/responded to right away. We also appreciated Hugh being detailed-oriented. Coming from two Type A Ph.Ds., that’s saying a lot. He followed up and followed through when he said he would, and never showed annoyance with us when we butted in when he already had the situation in hand.
Our two previous buyer’s agents were full-commission professionals. I would rate Hugh’s service to us as the best of the three, and our substantial savings on commission was icing on the cake. We will highly recommend Hugh to our friends and family and know that he will do a great job for them. When we buy or sell our next home, we won’t hesitate to use Hugh’s services again.