September 9, 2013
I read all of the positive reviews on Angieslist and on Yelp so decided to give Hugh a call to discuss the possibility of listing our house in Culver City. Hugh connected me with Alan Austin and Alan arranged to meet up with us a few hours later at a local cafe. Alan was really professional and spent a long time explaining the process, helping us weigh the options of selling versus holding onto our house. I usually like to interview a lot of different people / get a lot of bids for jobs but we were so impressed with Alan’s professionalism, honesty, and knowledge base that we decided to go with him.
Alan did an amazing job helping us sell our house! He went above and beyond in giving us honest recommendations regarding pricing (including comps and other insight to justify his position), negotiating, and finding and coordinating contractors (stagers, general contractors, chimney inspections, appraisers, termite companies). Since we live about an hour away and have 2 little girls his assistance in taking care of all of the details, even cleaning up “gifts” from the neighborhood cats left in the backyard!, was awesome.
We ended up accepting a bid from a couple that had a VA loan so there were a lot of delays and details but Alan was proactive in representing us well and pushing things along. He walked us through all of the complicated paperwork and lingo and, best of all, Alan saved us thousands of dollars versus other agents!
Knowledgeable, friendly, professional, flexible, easy to work with and contact, affordable, we couldn’t ask for more.
I’d definitely work with Alan again to buy or sell a house!